Job Details:-

Hiring Organization:- Hulu

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- Philippines

Jobs and Obligations

Give a solitary resource for all clients to report issue and administration demands.
Satisfy clients’ necessities for settling issues inside SLA and precisely allot severities in the tagging framework.
Give specialized Organization backing to clients for investigating through telephone/messages and overseeing KCI (keeping Clients Informed)
Give investigating support on organization and framework issues.
Screen and track the case that was logged, appointed and follow-up all remarkable cases till conclusion.
Give audit to guarantee that every occurrence ticket/tasks are settled and inside SLA.
Capacity to adjust to changes and adaptability in playing out the help job.
Adaptable with working a list shift including ends of the week and public occasions during KL functional hours

Fundamental Key Abilities

Least Recognition with 2 to 5 years of involvement with a WAN Organization Backing climate (great to have process as well as security information (experience) – server/Unix/windows/IDS/IPS/FW and so forth)
Least affirmed CCNA or continually exhibits CCNA/CCNP ability and guidelines
Top to bottom information on Cisco, Juniper, Encryption advancements including conventions like BGP, OSPF, Tear, EIGRP, MPLS VPNs , QOS, IPSec and Multicast would be a benefit (great to have register information (experience – Cloud/server/unix/windows)
Should have the option to impart in English, different dialects will be added advantage (great to have – any extra APAC dialects abilities)
Great information on Assistance Work area instruments and PC Abilities
Have brilliant Client assistance disposition with amazing correspondence, tuning in and critical thinking abilities across all levels
Adaptable and ready to change in a speedy Organization climate
Affirmation in ITIL Establishment v4, ISO information and different accreditations would be an additional benefit.

Business questions

Your application will incorporate the accompanying inquiries:

Which of the accompanying assertions best depicts your entitlement to work in Malaysia?
What’s your generally anticipated month to month essential compensation?
How long’s experience do you have as an organization engineer?
What’s the most significant level of Cisco remote affirmation that you have finished?
Which of the accompanying dialects would you say you are familiar with?
How might you rate your English language abilities?
Is it true that you will go through a pre-business record verification?