Expected set of responsibilities

Position Synopsis:

Answer patient requests through calls and additionally email, issue address with patients and enter information into Drug store applications and seller stages. Act as the underlying place of patient contact, both inbound and outbound connected with explicit allocated region. Show the organization's guiding principle of regard, genuineness, respectability, variety, incorporation and security.

Obligations

Address patient requests got straightforwardly through Kroger Wellbeing Interface phone number.

Use Drug store applications and merchant stages for information section and to improve patient consideration.

Safeguard client data as per state and government drug store regulations including HIPAA regulation and organization norms.

Guarantee all undertakings are directed with exactness and in a Client first way reliable with organization and patient strategies.

Resolve and oversee troublesome client circumstances in an expert way.

Accomplish and keep in touch place principles.

Act as a contact between Kroger Wellbeing and Health and the patient.

Issue settle with an objective of first contact goal.

Circle back to patient asks inside departmental rules.

Team up on staggered correspondence with patient, drug store, supplier and protection to convey extensive consideration.

Keep up with adaptability to show up on Saturday or Sunday, nights, and occasions as a component of a standard plan for getting work done.

Should have the option to carry out the fundamental roles of this situation regardless of sensible convenience.

Capabilities

Retail insight

Call Center insight

Drug store insight

Secondary school confirmation or GED

Capacity to type 35-40 words each moment

Demonstrated client support foundation

Transitional Microsoft Office abilities

Solid composed and oral relational abilities with the capacity to speak with clients really

Capacity to sort out and focus on various errands/projects

Capacity to work both freely and collectively

Solid meticulousness

Capacity to keep a cool head during unpleasant circumstances

Have dependable transportation

Capacity to pass FBI/BCI personal investigation

After recruit, should pass regulated, state endorsed test expected to turn into an enrolled Drug store Expert and keep up with multi-state licensure as characterized by unambiguous relegated undertakings

Acquire Public Drug store Professional Accreditation in something like a year from employ date

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