Description - Amex Virtual Customer Care, Amex Remote @Jobinus Apply Now!!

Hiring Organization: American Express

Post Name: Customer Care Professional

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: Arizona, USA

Full Job Description

At American Express, we know that with the right support, individuals and organizations have the ability to advance in amazing ways. Whether we're supporting our clients' monetary certainty to push forward, taking trade higher than ever, or empowering individuals to investigate the world, our partners are continually rethinking what's conceivable — and we're glad to back one another constantly. At the point when you join #TeamAmex, you become piece of a different local area of north of 60,000 partners, all with a shared objective to convey a remarkable client experience consistently.

Description - Amex Virtual Customer Care, Amex Remote @Jobinus Apply Now!!

Join #TeamAmex and how about we lead the way together.

American Express rehashed the worldwide help insight by embracing an overhauling reasoning which develops associations with clients. Our extraordinary adjusting reasoning, Relationship Care® puts enthusiasm to serve - and individual character - at the focal point of each and every client communication, setting out a freedom to convey worth to our clients while extending associations with our organization.

Our one of a kind overhauling reasoning, Relationship Care® puts your enthusiasm to serve - and your character - at the focal point of each and every client communication, setting out a freedom to convey worth to our clients while extending associations with our organization. American Express Client Care Experts convey unprecedented consideration by immediately and precisely answering client requests. Client Care Experts endeavor to make it simple to work with us, addressing client issues, while praising their worth to us. As a Client Care Proficient, you will be liable for assessing and dissecting account data and prescribing fitted answers for our clients, supporting the advantages of participation by giving important offers that develop client commitment with our items and administrations.

What might you do consistently as a Client Mind Proficient?

• Convey phenomenal client care by answering inquiries concerning client accounts in a quick moving, organized client care climate
• Assess and break down account data and prescribing fitted answers for our clients, supporting the advantages of enrollment by giving important offers that extend client commitment with our items and administrations.
• Resolve item or administration requests by posing testing inquiries, deciding the reason for the issue; choosing and articulating the best answer for drive brand backing
• Adherence to quality and consistence rules
• Archive essential record data and proposition custom arrangements that benefit the client
• Develop and sustain client connections on each association that outcomes in quantifiable Client esteem
• Convey unprecedented outcomes estimated by consumer loyalty, adequacy, productivity and quality

Capabilities:

• Ought to have a base 2 years of BPO work insight.
• Ought to have basically an extended period of voice account insight from the latest organization joined
• Fruitful in past work (superior worker)
• Four year certification, partner degree, school students might apply
• Telecommute Prerequisites:
• Should have no less than 25 mbps web association plan/speed
• Should have a private and calm region to work at home
• Should be managable to work in Taguig once local area quarantine measures are lifted

Favored Insight

• Have been estimated on Client VOC (Voice of Client) or NPS (Net Advertiser Score), as well as AHT (Normal Dealing with Time) from the latest organization joined
• Applicants with related knowledge in B2B and B2C adjusting would be liked
• Premium client support insight or potentially deals insight, intensely for building client reliability through remarkable tuning in and relationship building
• Deals insight (Worth age/consultative selling) is an or more

Top 20 Common Interview Questions

1. Tell me about yourself.
2. What are your strengths and weaknesses?
3. Why do you want to work for our company?
4. What experience do you have that makes you a good fit for this position?
5. What are your long-term career goals?
6. How do you handle stress and pressure?
7. Can you give me an example of a time when you had to resolve a conflict with a colleague?
8. What do you know about our industry/competitors?
9. How do you stay organized and manage your workload?
10. Can you describe a time when you had to think creatively to solve a problem?
11. How do you handle criticism or feedback?
12. What motivates you to perform at your best?
13. How do you prioritize tasks and manage your time effectively?
14. What do you think are the most important qualities for success in this role?
15. Can you describe your leadership style?
16. Can you walk me through your resume and explain any gaps or inconsistencies?
17. What do you think sets you apart from other candidates?
18. How do you handle ambiguity or uncertainty in a project?
19. Can you give an example of a time when you had to adapt to a new situation quickly?
20. What questions do you have for us?

It's important to prepare for these types of questions and think about how you can best showcase your skills and experience to demonstrate why you're the right fit for the job.

Description - Amex Virtual Customer Care, Amex Remote @Jobinus Apply Now!!