Expected set of responsibilities

In this job, you will be capable to reply or settle on decisions to Clients to help them on their necessities or questions, handle complex circumstances or acceleration calls, clear up potential answers for guarantee that clients feel esteemed and upheld through undivided attention, and draw in with furious clients to diffuse tense circumstances.

Obligations:

• Using applications, devices, office bundles and delicate products depending on the situation properly

• Working with KPIs and endeavoring to surpass them to amuse clients

• Attempt to sell something and proposals for items or administrations that might better suit client needs

• Learning and development through preparing and constant improvement meetings

Capabilities

Fundamental

• Secondary School Confirmation or GED Same

• Solid order in English Language, C1 least

• No less than 1 year of involvement with call focus/contact focus climate in a client support position

Liked

• Client centered: Having an enthusiasm to offer an outstanding support to clients by surpassing assumptions

• Capability with innovation and how to apply it to taking care of issues

• Sure phone way areas of strength for with abilities

• Uplifting outlook: look for a positive side to each circumstance, being proactive both in thought and activity.

• Trustworthiness: Capacity to deal with secret data showing values that empower choices to be made in a fair and legit way

• Fast Scholar: Being able to decipher and answer data utilizing sensible reasoning to give a suitable and convenient reaction

• Cooperative person: clever, with the capacity to work cooperatively with pioneers and the more extensive group

• Experience advancing as well as offering items and administrations to fit the requirements of every client

• Solid participation, execution and adherence to strategies are fundamental for this job

The work involves sitting in a work space as well as working with a PC for broadened timeframes. Should can impart by phone, email or eye to eye with the client. Up-and-comers should bring the first archives of their finished instructive foundation on the primary day of enlistment (Secondary School Confirmation, MEP or Secondary School Accreditation)

Note: Candidates for work in Costa Rica should have work approval which doesn't need sponsorship by the business for a visa.

Work Model:

This job is based out of St Nick Ana, San José and 100 percent on location.

About Us

Infosys BPO has been reliably positioned among the main BPO organizations and has gotten various honors and acknowledgments from key industry bodies and affiliations. Infosys BPO additionally has exceptionally hearty individuals rehearses, as validated by the different HR-explicit honors it has prevailed upon the years. The organization has reliably been positioned among the top bosses of decision, based on its industry driving HR best practices. The organization's senior chiefs contribute generally to industry discussions as BPO specialists.

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